I have over 14 years of experience in various aspects of the customer journey, such as onboarding, training, support, adoption, retention, growth, and advocacy. I’ve recently joined Mintec as their Head of Client Success Americas.

While at Bitly, I built customer success processes during its growth from $20m to $100m in ARR and its merger with QR Code Generator.

As a colleague, I am a reliable and thorough self-starter with a devotion to learning, inclusive collaboration, ensuring our customers are successful, and my team loves coming to work every day.

I am driven by empathy, inclusion, and relationship-building across everything I do. I’m curious, focused, and committed to growth, company culture, and impacting the business in significant ways.