I’m a Customer Success leader with nearly 20 years of experience across the full customer journey, from onboarding, training, and support through adoption, retention, growth, and advocacy. I’m currently Head of Client Success at Expana.

I lead with empathy and build teams around trust, inclusion, and strong relationships. I care a lot about culture, and I work to create an environment where people want to show up, keep growing, and do their best work. That carries through to how my team partners with our customers.

I focus on helping customers succeed in ways that move their business and ours, like stronger retention, deeper adoption, and accounts that grow over time. I’m curious, thorough, and always learning, which keeps me close to what customers actually need and how we can deliver it better.